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Frequently Asked Questions

What different types of shipping methods do you offer? What do they cost?

We offer FREE standard shipping on every order.  For some items, you can pay an additional cost of 2-Day and Overnight shipping options. For more information please see our detailed shipping and return policy here

How long does it take for you to ship my item once the order is placed?

Items are typically shipped within 24 hours of an order being placed.

I don’t like shopping online, do you have a retail store? Where can I find your products?

We only sell our products online. This is because we strive to provide our customers with as much value as possible and operating online allows us to sell you our items at lower costs compared to a traditional retailer.

Do you take orders over the phone?

Unfortunately, we are currently unable to process orders over the phone for you. Please email us if you need help placing an order online.

How do I set up an account?

In the top right hand corner of our website, there is a button called “Create Account”. Simply click on it to sign up. Or click here

I’d like to track my order. How can I do this?

When you purchase an item an order confirmation will automatically be sent out. This will contain all the necessary tracking information. Go the sender’s website and track your package using the provided tracking number.

How do I register my product?

You can register your product by visiting our product registration page. This can be found by scrolling to the top of our website and clicking the green check, or by clicking here. Once on the registration page fill out the fields and click submit. The process will then be completed!

Do you offer warranties? If so, where can they be found?

Yes, each of our products is covered by one of our four extensive warranties. For in depth warranty information click here

What are your policies regarding returns?

We accept returns on all products as long as they are still under warranty. For more in depth return policy information click here

How can I receive customer support?

Scroll down to the bottom of our website and under customer service, you will find a contact us button, or click here.

How do I know what size I should choose?

Each of our product’s listing pages in equipped with a sizing chart, if applicable.

What if I ordered the wrong size?

If for any reason you are unsatisfied with the size or fit of your product, we will gladly replace it with the size that works best for you.

Who are the authorized retailers of your products?

Our products authorized retailers are as follows; nurselly.com, Amazon.com (Stethoscope Sound Review) and eBay.com (StethoscopeSoundReview).  Our retailers are limited in order to ensure quality and customer satisfaction.

If I purchased your products through an unauthorized retailer, is the warranty still valid?

In order for your warranty to be validated, you must purchase one of our authorized retailers; StethoscopeSounReview.com, Amazon.com (Stethoscope Sound Review) or eBay.com (StethoscopeSoundReview). This is in order to provide you with the best experience because we are unable to verify the authenticity of the product purchased from an unauthorized retailer.

Do you accept Medicare or Medicaid etc.?

No, we do not.

Can I submit an insurance claim and be reimbursed for my purchase?

Yes, but this depends with the product you have purchased and has nothing to do with Stethoscope Sound Review. Speak with your insurance provider to find out whether the item you want to purchase can be reimbursed.